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Frequently Asked Questions

Here, you’ll find detailed information addressing common questions about car rentals in Iceland.

Topics covered include: the necessary requirements for renting a vehicle, the documents you'll need, available insurance options, accepted payment methods, age limits, possible extra charges, and optional services that may be offered.

You’ll also learn what to expect during the rental process, how to handle emergencies, and suggestions for securing the best deals when renting a car in Iceland.

You need to know before renting a car.

Valid Driver's License:

Make sure your driver's license is up-to-date and has not expired. This applies to all additional drivers too. Additionally, it's essential that the driver's license uses Latin characters.

Payment Card:

Ensure you have a valid debit or credit card, containing a 16-digit number for transactions. Confirm adequate funds are available on the card.

Proof of Identity:

A government-issued ID or passport is necessary. Verify the validity of this document and its compliance with the rental agency's requirements.

The minimum car rental period is 24 hours.

Included in the car rental price rate:

  • Unlimited mileage
  • 24% VAT tax
  • Collision Damage Waiver (CDW)
  • Super Collision Damage Waiver (SCDW)
  • Gravel Protection (GP)
  • Theft Protection (TP)

We do not require a deposit from our customers for car rentals. Upon arrival, we simply need to verify a valid credit card, and we will only retain an imprint of the card as a precaution. In cases where the renter does not possess a credit card, we do accept debit cards with a 16-digit number.

Renting a car without a credit card may pose challenges, but it's entirely feasible! Our team is readily available to address all your inquiries either upon arrival, via phone, or through email. Additionally, you can engage in prompt communication through the live chat feature on our website.

If the "Rental Cost Non Refundable" Cost option is chosen during payment, the following insurance options are applicable to all vehicles:

CDW (Standard Comprehensive Insurance)

Deductible fee: 800 euros.

PAI (Personal Accident Insurance)

Provides coverage for driver and passenger accidents. It compensates for accidents caused by the driver and/or passengers.

SADW (Sand and Ash Damage Waiver)

An optional fee that shields the lessee from expenses arising from sand or ash damage. No other fee, insurance, or coverage compensates for such costs. This fee may be added independently and does not combine with any other fee, coverage, or insurance.

If you opt for "Full Damage Cost Refundable" when renting a car, it encompasses all the aforementioned insurances along with:

SCDW (Super Collision Damage Waiver)

This optional insurance minimizes the renter's liability. By selecting this insurance, the liability is reduced to zero, meaning no deductible fee is necessary. The insurance comprehensively covers any damages.

If roadside assistance is required due to breakdown, accident, damage or other reasons for which the driver/renter is responsible, Auro ICE Car Rental will charge the renter for the assistance. The fee for such assistance and/or the pick-up fee when picking up a rental car can typically range from ISK 35,000 to ISK 450,000 depending on the location and nature of the assistance required. This fee is in addition to any damage sustained by the rental car itself. Of course, this fee does not apply if the assistance is related to breakdown, accident, damage or other reasons for which Auro ICE Car Rental is responsible. In such cases, the vehicle will be replaced immediately.

Paying by credit card is the preferred method for booking your car rental online. We accept the following credit cards:

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners Club
  • eftpos Australia
  • Japan Credit Bureau (JCB)
  • MasterCard
  • Visa

Debit card payments are also accepted if they have online payment capability.

Upon vehicle pickup, the renter or accompanying individual must present a credit card. While we typically require a credit card, if you only have a debit card, we accept those with 16 digits on the front.

In exceptional circumstances where a credit card is unavailable, please contact us via email, mail, phone, or through the website's live chat feature.

Renter must be 20 years of age to rent a 2WD car or a medium sized 4WD/AWD.

To rent our larger 4WD, SUV´s or Luxury models the renter must be 23 years of age.

Yes, certainly. However, it's important to note that the minimum rental period for a car is 2 days. For any exceptions or special arrangements, please feel free to discuss it separately. You can contact us via phone, email or simply reach out through the live chat feature on our website.