Frequently Asked Questions

Here, you’ll find detailed information addressing common questions about car rentals in Iceland.

Topics covered include: the necessary requirements for renting a vehicle, the documents you'll need, available insurance options, accepted payment methods, age limits, possible extra charges, and optional services that may be offered.

You’ll also learn what to expect during the rental process, how to handle emergencies, and suggestions for securing the best deals when renting a car in Iceland.

You need to know before renting a car.

Valid Driver's License:

Make sure your driver's license is up-to-date and has not expired. This applies to all additional drivers too. Additionally, it's essential that the driver's license uses Latin characters.

Payment Card:

Ensure you have a valid debit or credit card, containing a 16-digit number for transactions. Confirm adequate funds are available on the card.

Proof of Identity:

A government-issued ID or passport is necessary. Verify the validity of this document and its compliance with the rental agency's requirements.

The minimum car rental period is 24 hours.

Included in the car rental price rate:

  • Unlimited mileage
  • 24% VAT tax
  • Collision Damage Waiver (CDW)
  • Super Collision Damage Waiver (SCDW)
  • Gravel Protection (GP)
  • Theft Protection (TP)

We do not require a deposit from our customers for car rentals. Upon arrival, we simply need to verify a valid credit card, and we will only retain an imprint of the card as a precaution. In cases where the renter does not possess a credit card, we do accept debit cards with a 16-digit number.

Renting a car without a credit card may pose challenges, but it's entirely feasible! Our team is readily available to address all your inquiries either upon arrival, via phone, or through email. Additionally, you can engage in prompt communication through the live chat feature on our website.

If the "Rental Cost Non Refundable" Cost option is chosen during payment, the following insurance options are applicable to all vehicles:

CDW (Standard Comprehensive Insurance)

Deductible fee: 800 euros.

PAI (Personal Accident Insurance)

Provides coverage for driver and passenger accidents. It compensates for accidents caused by the driver and/or passengers.

SADW (Sand and Ash Damage Waiver)

An optional fee that shields the lessee from expenses arising from sand or ash damage. No other fee, insurance, or coverage compensates for such costs. This fee may be added independently and does not combine with any other fee, coverage, or insurance.

If you opt for "Full Damage Cost Refundable" when renting a car, it encompasses all the aforementioned insurances along with:

SCDW (Super Collision Damage Waiver)

This optional insurance minimizes the renter's liability. By selecting this insurance, the liability is reduced to zero, meaning no deductible fee is necessary. The insurance comprehensively covers any damages.

If roadside assistance is required due to breakdown, accident, damage or other reasons for which the driver/renter is responsible, Auro ICE Car Rental will charge the renter for the assistance. The fee for such assistance and/or the pick-up fee when picking up a rental car can typically range from ISK 35,000 to ISK 450,000 depending on the location and nature of the assistance required. This fee is in addition to any damage sustained by the rental car itself. Of course, this fee does not apply if the assistance is related to breakdown, accident, damage or other reasons for which Auro ICE Car Rental is responsible. In such cases, the vehicle will be replaced immediately.

Paying by credit card is the preferred method for booking your car rental online. We accept the following credit cards:

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners Club
  • eftpos Australia
  • Japan Credit Bureau (JCB)
  • MasterCard
  • Visa

Debit card payments are also accepted if they have online payment capability.

Upon vehicle pickup, the renter or accompanying individual must present a credit card. While we typically require a credit card, if you only have a debit card, we accept those with 16 digits on the front.

In exceptional circumstances where a credit card is unavailable, please contact us via email, mail, phone, or through the website's live chat feature.

Renter must be 20 years of age to rent a 2WD car or a medium sized 4WD/AWD.

To rent our larger 4WD, SUV´s or Luxury models the renter must be 23 years of age.

Yes, certainly. However, it's important to note that the minimum rental period for a car is 2 days. For any exceptions or special arrangements, please feel free to discuss it separately. You can contact us via phone, email or simply reach out through the live chat feature on our website.

Affiliate Program Terms & Conditions

AFFILIATE AGREEMENT WITH AURO ICE CAR RENTAL

By applying to become an affiliate partner of Auro ICE Car Rental, you agree to the following terms and conditions:

I. NATURE AND SCOPE OF THE AGREEMENT

Auro ICE Car Rental ehf. ("the Company") provides car rental services in Iceland and operates an online booking platform via www.auroicecarrental.com. The Company wishes to partner with qualified affiliates ("Affiliate Partners") who will promote, market, and recommend the Company's services to their audience.

By accepting this Agreement, the Affiliate Partner agrees to promote the Company's services using the provided referral link and materials. The Company will provide tracking capabilities, process all bookings, and handle all customer service matters.

This Agreement is non-exclusive. Both parties acknowledge that the Affiliate Partner may promote other car rental services, and the Company may work with other affiliates.

The Company reserves the right to deactivate affiliate links that generate no bookings or conversions for twelve (12) consecutive months. This helps us manage program resources effectively.

II. COMMISSION STRUCTURE AND PAYMENT

The Company agrees to pay the Affiliate Partner commission on completed car rentals referred through the Affiliate Partner's unique tracking link:

Commission Rates:
- Content Creators & Bloggers: 5% of vehicle price
- Tourism Agencies: 10% of vehicle price
- Hotels & Strategic Partners: 10-15% of vehicle price (negotiable)

Commission Calculation:
Commission is calculated on the vehicle rental price only. It excludes:
- Insurance packages (CDW, SCDW, PAI, etc.)
- Extra equipment (GPS, child seats, WiFi, etc.)
- Delivery/collection fees
- Airport surcharges
- Any other separately itemized charges

Commission is paid only on completed rentals. The following are NOT eligible:
- Cancelled bookings
- No-show reservations
- Unpaid rentals
- Bookings modified to zero value

Payment Process:
1. By the 5th of each month, Company sends Affiliate Partner detailed commission report
2. Affiliate Partner issues invoice for "Marketing & Customer Acquisition Services"
3. Company processes payment within 30 days via bank transfer
4. Minimum payout threshold: €50 EUR (amounts below carry forward to next month)

The Affiliate Partner must provide:
- Legal company/personal name
- Tax identification number (if applicable)
- Bank account details (IBAN/SWIFT)
- Billing address
- Valid email contact

III. TRACKING AND ATTRIBUTION

Cookie Period:
The Company uses a 30-day cookie tracking period. When a visitor clicks the Affiliate Partner's referral link, a cookie is stored for 30 days. Any booking completed within this period is attributed to the Affiliate Partner.

Attribution Model:
First-click attribution applies. The first affiliate link clicked receives credit for the booking, even if the customer later visits through other channels.

Referral Link Format:
Each Affiliate Partner receives a unique tracking code:
https://www.auroicecarrental.com/?ref=[PARTNER_CODE]

This link must be used in all promotional activities. Bookings not made through
this link cannot be attributed to the Affiliate Partner.

Tracking Reports:
Company provides monthly Excel reports by the 5th of each month containing:
- All clicks on affiliate link
- All attributed bookings with booking ID, date, customer name (optional), amount
- Commission earned per booking
- Total commission for the period

IV. AFFILIATE PARTNER OBLIGATIONS

Marketing Standards:
The Affiliate Partner agrees to:
- Promote the Company's services accurately and professionally
- Not make false or misleading claims about vehicles, pricing, or services
- Disclose to their audience that they earn commission on referrals (transparency required)
- Comply with all applicable advertising and data protection laws

Prohibited Activities:
The Affiliate Partner may NOT:
- Purchase or bid on "Auro ICE Car Rental" or exact brand keywords in Google Ads,
Bing Ads, or other paid search platforms
- Use the Company's brand name in domain names or social media handles that could cause confusion
- Generate fraudulent clicks or bookings
- Use spam, unsolicited email, or unethical marketing tactics
- Imply official partnership or endorsement beyond the scope of this Agreement
- Create fake reviews or testimonials

If the Affiliate Partner violates these prohibitions, the Company may terminate
the Agreement immediately and withhold any unpaid commissions.

Brand Usage:
The Affiliate Partner receives a limited license to use the Company's name, logo,
and promotional materials solely for the purpose of promoting car rental services
per this Agreement. All intellectual property rights remain with the Company.

The Affiliate Partner must:
- Use only official logos and materials provided by the Company
- Not alter or modify Company logos or branding
- Remove all Company branding immediately upon termination of Agreement

V. DISCOUNT CODES

The Company may provide the Affiliate Partner with custom discount codes for their
audience (typically 5-15% off rental price).

Important Terms:
- Discount codes are for the Affiliate Partner's audience only - not for personal use
- Commission is always calculated on original price BEFORE discount
- Discount codes may not be combined with other promotional offers
- Company reserves right to modify or deactivate discount codes with 7 days notice
- Affiliate Partner must not publicly share discount codes on coupon/deal websites
without prior approval

VI. TERM AND TERMINATION

Effective Date:
This Agreement becomes effective when the Affiliate Partner is approved and receives their unique referral link.

Duration:
This Agreement continues until terminated by either party.

Termination Rights:
- Either party may terminate with 30 days written notice
- Company may terminate immediately if Affiliate Partner breaches terms
- Affiliate Partner may terminate immediately at any time

Effect of Termination:
Upon termination:
- Affiliate Partner must stop using Company branding and referral links
- Company will pay commission on all completed bookings attributed before termination date
- Tracking cookies set before termination remain valid for their 30-day period
- Affiliate Partner must return or destroy all confidential Company materials

VII. LIABILITY AND WARRANTIES

No Guarantees:
The Company makes no guarantees about:
- Amount of traffic or bookings Affiliate Partner will generate
- Commission amounts or earnings potential
- Availability of specific vehicles or pricing

Limitation of Liability:
Neither party is liable for indirect, incidental, or consequential damages arising from this Agreement. Total liability is limited to commissions earned in the preceding 12 months.

Independent Contractor:
The Affiliate Partner is an independent contractor, not an employee, agent, or representative of the Company. Affiliate Partner is responsible for their own taxes and has no authority to bind the Company to any agreement.

VIII. CONFIDENTIALITY

Both parties agree to keep confidential any non-public information shared during
the partnership, including:
- Commission rates and payment terms
- Customer information (names, emails, booking details)
- Proprietary marketing materials or strategies
- Financial data

This obligation continues for 2 years after Agreement termination.

IX. MODIFICATIONS

The Company reserves the right to modify these Terms with 30 days notice. Continued participation in the program after notice period constitutes acceptance of new terms.

Notification of changes will be sent to Affiliate Partner's registered email address.

X. GENERAL PROVISIONS

Governing Law:
This Agreement is governed by the laws of Iceland.

Entire Agreement:
This document constitutes the entire agreement between parties and supersedes all prior communications.

Severability:
If any provision is found invalid, the remaining provisions remain in effect.

No Assignment:
Neither party may assign this Agreement without written consent of the other party.

XI. CONTACT AND NOTICES

All notices and communications should be sent to:

For Affiliate Partners:
Email: partners@auroicecarrental.com
Phone: +354 760 7015